The full catalogue
Every module in Vigil
24 modules across 7 categories, under a single multi-tenant, role-based login. Pick a module. Every lifecycle below is the real one, straight out of the product.
Built in, no add-ons
Tasks, issues & incidents
Work ManagementOne place for tasks, issues and incidents, with threaded comments, attachments and links between them, so an issue that turns into an incident never loses its history.
- Task status is a real database enum with one lifecycle: open, ongoing, on hold, completed, released, closed
- A linked task mirrors its status onto its issue and starts or stops the issue timer
- Incidents run their own flow and post a branded Teams or Slack card the moment they open
Real lifecycleOne trigger, several paths
What happens when an issue is raised
An issue can come from a helpdesk ticket, a monitoring alert, a chat message or someone typing it in. From there it fans out: it is broken into tasks that people own, it may escalate into an incident with its own timeline, it links to the asset and runbook it concerns, and the right people are notified. The issue closes when its branches do.
Issue raisedTicket, alert, chat or manual
Becomes tasksOwned by people
OpenOngoingCompletedReleasedClosedEscalates to incidentOwn timeline & owner
OpenOngoingOn holdResolvedClosedLinks to recordsContext attached
AssetRunbookHelpdesk ticketNotifiesRight people, right channel
Teams / Slack cardChat mentionAcknowledged