The full catalogue
Every module in Vigil
24 modules across 7 categories, under a single multi-tenant, role-based login. Pick a module. Every lifecycle below is the real one, straight out of the product.
Built in, no add-ons
Helpdesk
Service & KnowledgeEmail-first ticketing across every mailbox you own. Customers email support@, billing@ or sales@, each becomes a ticket, and your reply threads back through the same mailbox. They never log in.
- Connect multiple mailboxes: Gmail, Microsoft 365 and any IMAP account, each mapped to its own queue
- Auto-assigns to an agent who is clocked in and online, least-loaded first, round-robin on ties
- SLA due is computed on create and a 5-minute escalation job flags breaches; resolving requires notes, enforced on the API
Real lifecycleMany sources, one engine
Every mailbox in, one threaded ticket out
Each connected mailbox is polled for new mail. A message becomes a ticket, follow-ups on the same subject join its thread, and the ticket is assigned to whoever is on shift and online. Agents reply from Vigil; the reply goes out through the original mailbox so the customer sees one normal email conversation.
Poll & thread ›››
››› Route & reply
support@ (Gmail)OAuth connected
billing@ (Microsoft 365)Graph API
sales@ (IMAP)Any provider
In-app requestFrom an employee
Assigned agentOn shift, online, least loaded
Reply threads backThrough the same mailbox
SLA escalationBreach flagged within 5 min
Resolved + CSATNotes required, rating by email
Ticket engineThread · Assign · SLA