Vigil vs Atera
Atera is an RMM+PSA suite — its core is remotely managing customer endpoints. Vigil runs the MSP itself: your technicians’ tickets, shared credentials, shifts, monitoring and audit. Different halves of the job; some MSPs run both.
What Atera does well
Per-technician (not per-endpoint) pricing for remote monitoring and management: agents on customer devices, patching, remote access and an integrated PSA.
Where Vigil differs
- Vigil is not an RMM — it does not put agents on customer endpoints. It replaces the PSA/ops side: ticketing, time, vault, docs, uptime monitoring, audit.
- A zero-knowledge credential vault for customer secrets — with per-entry sharing and full audit — is built in.
- Self-hostable, so client data can stay on your infrastructure.
Vigil vs Atera at a glance
| Atera | Vigil | |
|---|---|---|
| Category focus | RMM-first: remote monitoring & management of customer endpoints, with PSA | 20+ integrated modules: tasks & projects, zero-knowledge password vault, email-first helpdesk, attendance & shift scheduling (incl. biometric devices), uptime/SSL monitoring, incidents, knowledge base, team chat, audit log, 32-report engine |
| Deployment | Cloud SaaS only | Self-hosted (Docker) or managed cloud — same build either way |
| Pricing model | Per-technician subscription | Flat tiers: Basic ~$9, Pro ~$19, Elite enterprise with self-host license (tailored per org) |
| You still need separately | Zero-knowledge vault, biometric attendance, night-shift assurance, self-hosting | Nothing for core IT operations — one login, one bill, one audit trail |
| Best for | MSPs whose core job is managing customer devices remotely | IT, MSP and operations teams consolidating a stack of tools into one platform |
Which should you pick?
Choose Atera if…
- Remote endpoint management is the core need: agents, patching, remote access.
- You want RMM and basic PSA from one vendor.
Choose Vigil if…
- Your pain is the ops side: tickets, credentials, attendance, accountability and audit.
- You keep a dedicated RMM but want everything around it consolidated and self-hosted.
FAQ
Is Vigil an RMM like Atera?
No. Vigil does not deploy agents to customer endpoints. It runs the MSP’s own operation — email-first ticketing, a zero-knowledge vault for customer credentials, technician attendance and shifts, uptime/SSL monitoring and a full audit trail. MSPs often pair Vigil with a dedicated RMM.
Why would an MSP add Vigil next to an RMM?
Because the RMM covers customer devices but not your own shop: shared credentials in chat, unverified night coverage, scattered tickets and no unified audit. Vigil consolidates that side under one login — self-hosted if client contracts demand it.
One login for your entire operation
See how Vigil replaces your Atera use case — and the rest of the stack around it.
Book a demo See pricing